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Complaints Policy

• INTRODUCTION

Alliance Photography Studios wishes to put customer needs at the very heart of the way we
develop and enhance our services. We take complaints about our work, staff and levels of
service very seriously.

• WHAT IS A COMPLAINT

An expression of dissatisfaction by one or more people about the standard of service
provided by Alliance Photography Studios.

• CONFIDENTIALITY

All complaint information will be handled sensitively, telling only those who need to know and
following any relevant data protection requirements.

• HOW TO SUBMIT A COMPLAINT

If you are not satisfied with any of your Alliance Photography experiences, please follow the
process for raising a formal complaint.

o All complaints must be submitted in writing via email
to: studiomanager@alliancephotography.co.uk

• You may also submit a complaint via post to: 7 Hedge End Business Centre,
Botley Road, Hedge End, SO30 2AU. Alliance Photography Studios will respond to
all complaints within 3 working days.

• Alliance Photography Studios will attempt to resolve the claim within 28 days of the
complaint being made to ensure client satisfaction.

• WHAT NEEDS TO BE INCLUDED IN YOUR COMPLAINT

• A clear, detailed description of what your complaint is about
• Copies of any emails or vouchers related to the complaint
• The date of your appointment and which studio you visited.
• Response details for the complain